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CINEMA RELATED QUERIES

Accounts

1. Do I need to open an account to book tickets?

Yes. An account is needed to access booking features on the Easytickets website and mobile app. Your account also gives you access to your booking history information. You will also get the option to avail some great offers in the future!


2. How do I add Balance to my Easytickets wallet?

Balance can be added to your Wallet/account via two methods:

• Online Bank Transfer
  1. Select “Add Balance” under the My Balance tab.
  2. Select “Bank Transfer” as mode of payment.
  3. Select “Add Account Information”.
  4. Select your bank from the dropdown list and add appropriate details.
  5. An SCB account will require you to select the “Verify your Account” option before you can add balance. For all other banks, select “Save and Add Balance”.
• Cash transfer via UBL Omni
  1. Enter required amount you want to add and select “Proceed”.
  2. Please provide displayed invoice to Omni agent to process your payment against. Press “Done” when the process is completed!

3. Where can I install the Easytickets mobile app from?

The Easytickets app is available on Apple Store and Google Play Store.


4. I have forgotten my password. How do I get access to my account?

On the Easytickets sign-in page, please enter the email address with which your account is registered, then click the “Forgot Password” link and your password will be sent to your email address.


5. I am having issues adding Balance to my account. What do I do?

Please get in touch with our Customer Services department at the following numbers: 0332-1422241, 0336-4593028

Booking a Ticket

1. How do I book a ticket?

Tickets can be booked on Easytickets via:
  1. Our Android and iOS apps.
  2. Our website at https://www.easytickets.pk/
  3. Simply open Easytickets on the platform of your choice, login, select you favourite movies and cinema, choose a convenient show time, your preferred seats and it’s done!

2. When does advance booking open on Easytickets?

The cinemas directly control the advance booking facility. Whenever they open shows for advance booking, those shows are automatically made available on Easytickets.


3. Do you charge a fee for booking tickets?

Easytickets does not charge for its services. However, a 5% bank processing fee is applicable to your transactions.

For example, for a ticket costing Rs. 500, the bank processing fees will come out to be: 5% of 500 = Rs. 25, making your total Rs. 525.

4. Can I choose which seat I get at the cinema?

Choosing your favourite seats at your favourite cinema is one of Easyticket’s most loved features! You can choose your seat where the Cinema has allocated seating available. You have the choice of selecting or changing your seats at every step of the transaction.


5. How can I confirm that my tickets have been booked?

When a booking is confirmed, an email is automatically sent to you with the booking details. You will also be sent your booking confirmation details to your mobile phone (via SMS). If you are a registered user, you can also check your booking details on the website and our mobile apps.


6. What if I do not receive confirmation of my booking?

Please get in touch with our Customer Services at the following numbers: 0332-1422241, 0336-4593028


7. How can I change the show time that I have booked for?

No. It is not possible to change the show time once a ticket has been confirmed.


8. How can I change my seat number?

No. It is not possible to change the seat numbers of a ticket once booked.


9. How can I cancel or replace my booking?

Once a ticket has been paid for, it is deemed sold. It cannot now be replaced or cancelled.


10. I am facing issues booking my ticket. What do I do?

Please get in touch with our Customer Services at the following number: 0332-1422241, 0336-4593028 They will guide you through the booking process and help clarify any issues.

Payment

2. I don’t have a credit card, can I still book tickets?

Yes. You can book tickets without a credit card by adding Balance against your account through online bank transfers, or via UBL Omni Agents.


3. Is Cash on Delivery available as a payment method?

Currently, tickets are not available through Cash on Delivery.


4. How do I claim a refund for a booking that I want to cancel?

Tickets once booked are deemed as sold. It is not possible to cancel, refund or exchange your ticket.

Collecting your Tickets

1. How can I collect my tickets?

You can collect your tickets at the cinema by showing them the booking confirmation code you received via email and SMS, or via the booking history option on the Easytickets website and mobile apps.


2. Will my tickets be delivered after I have booked them?

No. Your tickets are confirmed and paid for - delivery is not necessary. You can visit the cinema at any time before the show and collect your tickets. Please note that you will be required to show the booking confirmation code to the appropriate personnel at the cinema.


3. How long before the show must I pick up the tickets?

Since the ticket is already paid for, it is available for collection from the cinema at any time before the show. You can even visit the cinema 1 minute prior to the show time and collect your ticket. However, we recommend collecting the ticket 10-15 minutes earlier in case of a queue at the box office.


4. I am having issues confirming my booking at the cinema. What do I do?

Please get in touch with our Customer Services at the following numbers: 0332-1422241, 0336-4593028